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Frequently Asked Questions

Is Amaroo government funded?
When are my friends and family allowed to visit?

We encourage family and friends to visit residents anytime.
Please complete the Visitors’ Register when you arrive and when you leave. This helps us to know who is in the building should there be an emergency. These are located at reception, external entry to the Memory Support Unit and the external entry to the Training Room. A Resident Day Leave Register is also available at these places for residents to complete on departure and arrival.

Car parking for Visitors is available at the Davis St entrance to the facility and at the rear of the buildings.

Please do not block the front door, this area is for family and visitors picking up or dropping off residents and emergency vehicles.

If you are going out or a family member or friend is taking a resident on an outing or an appointment please complete the Visitors Register accordingly when you leave; including an expected time of return and when you return. This helps us to know where residents are should there be an emergency.

When leaving the building please check with staff before opening the door for anyone else as there are some residents with memory loss who could wander off and are not safe on their own. Am I able to take time away from the facility with family or friends?

What kind of role can my family have in my care?

We encourage family to have an active part in the care of residents including involvement in the development of individualised care plans.

What will I need to organise before applying for residential care?

To find out if you are eligible for residential aged care you will need to be assessed by an Aged Care Assessment Team (ACT). This can be arranged through either contacting My Aged Care through their website (www.myagedcare.gov.au) or on 1800 200 422, or your local Doctor or Hospital can assist you with arranging an assessment.

Once ACAT has determined that you are eligible for residential aged care, either permanent or respite, then you can start finding the aged care residence of your choice.

Is the Refundable Accommodation Deposit fully refundable?

The Refundable Accommodation Deposit refers to a lump sum payment which is like an interest free loan payable when you leave, less any amounts you have agreed to have deducted.

What can I bring into the facility?

We recommend that you bring the following items:

  • Large size toilet bag
  • Hair comb and brush
  • Soap container
  • Soft nail brush, nail file
  • Electric shaver or disposable razor blades
  • Makeup as preferred
  • Residents may bring some small items of furniture and personal affects.
  • Please discuss with either the General Manager or the Quality Manager to make arrangements.
  • We encourage you to bring photos or pictures to personalise your room. We will assist you to hang these items.
  • Recommended clothing:
  • Winter nighties or pyjamas
  • Summer nighties or pyjamasSingletsSpencers Petty Coats
  • Underpants
  • Socks and or Stockings
  • Slippers
  • Casual Shoes
  • Formal Shoes
  • T Shirts
  • Summer Shirts or Blouses
  • Winter Shirts or Blouses
  • Winter pants, slacks or trousers
  • Dresses or shorts
  • Track pants
  • Windcheater
  • Machine washable cardigans or jumpers
  • Winter jacket for outings
  • Wide brimmed hat

How do I get a Combined Assets and Income Assessment?

You need to have a formal income and assets assessment from the Department of Human Services (DHS) or the Department of Veterans' Affairs (DVA) and should arrange this as soon as possible as the process takes time. You can ask for an income and assets assessment before you start receiving care.

The income and assets assessment is used to determine if you are eligible to receive assistance with your accommodation costs from the Australian Government and if you need to pay a means-tested care fee.

To ask for an assessment, complete the Residential Aged Care Calculation of your Cost of Care form (SA457).

For information on the assessment process, call:
DHS on 1800 227 475 or visit the DHS website.

DVA on 133 254, or if you live in regional Australia call on Freecall™ 1800 555 254.
You can read more about the fees you may be asked to pay on the aged care home costs page.

How much does residential care cost?

If you are eligible for an aged care home, you may have to pay:

  • a basic daily fee, or
  • a basic daily fee and accommodation costs, or
  • a basic daily fee and a means-tested care fee and accommodation costs.

Find out more about these and other fees on the My Aged Care aged care homes costs and fees page.

Amaroo Independent Living Units
Where can I find out more detailed information?

Please give our friendly staff a ring on 03 5885 2731

Who can live in an Independent Living village?

Independent living units, also sometimes referred to as villas, offer one, two- or three-bedroom accommodation, in a village environment, for older people who are actively independent and able to care for themselves.

Is Amaroo Independent Living Units a registered retirement village?


Are there any ongoing fees and charges?

Is there an exit fee?


How do I get extra in-home services?

The My Aged Care website has a lot of valuable information regarding the types of care available. Click here for more information

Alternatively, you can ring our staff at Berrigan & District Home and Community Support Services on 03 5883 2044 who will be able to help you.

Can I keep at pet in my unit?

Pets are allowed upon approval by management.